Don’t forget Sally also runs ‘Make Your Own Fascinator’ workshops and hen parties to suit preparations for weddings, burlesque evenings or just a great night out.  She also works to commission making bespoke fascinators to match your outfit – email sally@featherandflower.co.uk for more information.

We hope that our viewing and ordering sections are straightforward and easy to understand, and that the subsequent service is second to none. To keep you in the picture about how we expect to do business, take a look through this section. If all else fails simply contact us and share your problem with us – we want to make it BETTER…

Ordering

When you place an order with us online we automatically send order confirmation to you in an email that includes the order number, plus all the other order details. If you DO NOT receive this confirmation it means we have not received your order. The internet does this from time to time. If you have not heard from us within three working days of placing an order, please email or telephone 0845 644 2814 and we’ll come to the rescue. Obviously your order is very important to us and our customer care is a personal matter.

Delivery

All UK orders are sent by Royal Mail Recorded Delivery FREE of charge.  Our standard delivery time is 72 hours.  However, if your order is urgent please email us to let us know as sometimes we are away at events and exhibitions and this may delay the dispatch of your order.

We will contact you with an estimated delivery date for items that are out of stock.

Returns Policy

All our fascinators carry a MONEY BACK guarantee. Any item you order from us can be returned for replacement or refund within 14 days of the date it was shipped, provided the item is returned in new (it hasn’t been worn) and undamaged condition in the original packaging.  We CAN NOT be held responsible for damage caused to returned items if you do not pack them back the same way as you received them.  If you require a refund, we will refund the original purchase price of the item/s returned less a 10% admin charge to your credit or debit card.  Remember to include your name and address, along with details of whether you’d like a replacement or a refund.

Items returned to us arriving damaged, or lost, will not be credited. Items damaged in transit to you will be replaced at no cost with free delivery. Please inform us of damages within three days of receiving the order and return the damaged item and the original packaging to us so that we can make a claim for damages to Royal Mail.

We hope that you enjoy wearing our fascinators and if you have any queries please contact us.

The short version:

We won’t publish, give, sell or rent your data to anyone, ever. We hate spam just as much as you do, and we don’t abuse the trust you place in us when you sign up. We know we have certain obligations under the Data Protection Act 1998, and so we take good care to comply at all times with this and all relevant UK and EU laws. We understand the issues and concerns surrounding the use of personal data in business, so we maintain very high standards and are accountable to you at all times.

By opting-in with us, you will receive the odd newsy email, sent on an irregular basis and be first to hear of new items appearing on our website. When you want to come off the list, and there is an unsubscribe link on each email, let us know and we will take you off the list.

The long version:

featherandflower.co.uk’s privacy policy is to respect and protect the privacy of visitors to the featherandflower.co.uk website and subscribers to our irregular newsletter or mailouts. This policy statement tells you how we collect information from you and how we use it. It will assist you in making informed decisions when using our site and our services.

The data we collect

We do request personal information such as your name, email address, home address, etc during the purchase process. We need to collect this information for delivery purposes. you are under no obligation to provide any personal data if you don’t want to, so once this information is used we will delete it if you have chosen to opt out.

We also use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and products and special offers we think you will find valuable. If you choose to opt out of receiving any such communications from us, please let us know by email and we will respect your decision.

featherandflower.co.uk also collects aggregate information from all web site visitors. This aggregate data is used to customise our web content to deliver a better experience for our users and will in no way personally identify you.

Use of ip address

an ip address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its ip address. On occasions, we collect ip addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

Use of cookies

Cookies are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re at our site. The use of cookies is an industry standard – you will find them at most major web sites.

By showing how and when visitors use a website, cookies help companies see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of the featherandflower.co.uk web site that our users find valuable. While both of these activities depend on the use of a “cookie,” visitors to the featherandflower.co.uk web site always have the option of disabling cookies via their browser preferences.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the featherandflower.co.uk web site may not function properly or may be considerably slower if you refuse cookies.

Use of clear GIFs

A clear GIF (Graphics Interchange Format) or pixel tag (also known as a ‘web beacon’) is a line of code placed on some of our web pages and in emails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors. featherandflower.co.uk does not use clear GIFs.

Supplementary information

We may acquire information about individuals from other sources and add such information to our house files.

Disclosure

We will not publish, give, sell or rent your information to anyone, ever. However, we reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) featherandflower.co.uk’s rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires it.

Links to other sites/ “public” areas

You should be aware that when you are on the featherandflower.co.uk web site, you could be directed to other sites that are beyond our control. There are links to other sites from featherandflower.co.uk web site pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of featherandflower.co.uk. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.

Security

Protecting the security of all personally-identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Privacy policy for minors

featherandflower.co.uk does not knowingly collect information from children. If you are under 13, please do not provide any personal information to us.

The list owner (the data controller)

The list owner and data controller is featherandflower.co.uk, 25 Brook Road, Bristol, BS16 3SQ, UK. www.featherandflower.co.uk

Access to your own data

To be provided with a copy of your own personal data that we collect online and maintain in our database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an email and we will respond quickly. To unsubscribe from future featherandflower.co.uk mailouts, simply send us an email with “unsubscribe” as the subject, or use the unsubscribe link in each mailout, or log in and make changes to your profile and we will take you off the list.

Your acceptance of the terms of this privacy policy

By using this site, you signify your assent to featherandflower.co.uk’s privacy policy. If you do not agree to this policy, please do not use this site. The terms of this privacy policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.

We hope that you enjoy wearing our fascinators and if you have any queries please contact us.

By using this site you indicate your agreement to the terms and conditions outlined below:

We hope that our viewing and ordering sections are straightforward to understand and that the subsequent service is top. To keep you in the picture about how we expect to do business, take a look through this section. If all else fails simply contact us and share your problem with us.
We want to make your life BETTER…

Your account

By using this website you accept all responsibility for maintaining the confidentiality of all of your account details, including your password. This may involve restricting access to your computer to prevent unauthorised use of your account, as you will be held responsible for any activity that takes place under your registered account details.

Copyright

All content on this website including text, graphics, logos, images, and software is the property of featherandflower.co.uk, or the copyright of the artist, and is protected by uk and international copyright laws – please contact us regarding usage and distribution.

Governing laws

These terms and conditions are governed in accordance with the laws of england.

We hope that you enjoy wearing our jewellery and if you have any queries please contact us.